Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms of Use which govern your use of our website www.crownresto.in (the “Website”) and our ‘Crown Resto’ application for mobile and handheld devices (the “App”). The Website and the App are jointly referred to as the “Platform”.

Customer Cancellation

  • As a general rule Buyer could not be entitled to cancel Order once placed. Crown Resto shall have a right to collect a penalty of 100% of the Order amount for breach of contract terms as a compensation for the damages suffered by Crown Resto, with a right to either not to refund the Order value in case Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is postpaid.

Non-Customer Cancellation

  • Crown Resto reserves the right to collect a penalty for the Orders constrained to be cancelled by Crown Resto for reasons not attributable to Crown Resto, including but not limited to:
  • in the event if the address provided by Buyer is either wrong or falls outside the delivery zone;
  • failure to contact Buyer by phone or email at the time of delivering the Order booking;
  • failure to deliver Buyer Order due to lack of information, direction or authorization from Buyer at the time of delivery; or
  • unavailability of all the items ordered by Buyer at the time of booking the Order; or
  • unavailability of all the items ordered by Buyer at the time of booking the Order. However, in the unlikely event of an item in an Order being unavailable, Crown Resto will contact the Buyer on the phone number provided to us at the time of placing the Order and inform Buyer of such unavailability. In such an event Buyer will be entitled to cancel the entire Order and shall be entitled to a refund to an amount upto 100% of the Order value.
  • In case of cancellations for the reasons attributable to Crown Resto Crown Resto shall not collect any penalty from the Buyer.

Refunds

  • Buyer may be entitled to a refund for prepaid Orders.  Crown Resto retains the right to retain the penalty payable by the Buyer from the amount refundable to him/her. The Buyer shall also be entitled to a refund of proportionate value in the event packaging of an item in an Order or the complete Order, is either tampered or damaged and the Buyer refuses to accept at the time of delivery for the said reason;
  • Buyer may be entitled to a refund upto 100% of the Order value if or Crown Resto fails to deliver the Order due to a cause attributable to Crown Resto, however such refunds will be assessed on a case to case basis by Crown Resto.
  • Our decision on refunds shall be final and binding.